Terms & Conditions

Please read these Terms & Conditions carefully before using theauroralens.com or booking any service with The Aurora Lens (“we”, “us”, “our”). By booking a session, purchasing a product, or otherwise using this website, you agree to be bound by these terms.

1. About Us

The Aurora Lens is a sole trader business operated by Dawn Harris, trading from Brighton, UK.

Contact: dawn@theauroralens.com
Instagram: @the.aurora.lens

2. Our Services

We offer the following services and products:

• Psychic tarot readings
• Clarity Room sessions (guided theta brainwave processes)
• Distance Reiki and energy healing
• Guided meditations
• The Aurora Tarot Deck (physical product)

3. Nature of Our Services — Important Disclaimer

Our services are offered for entertainment, relaxation, and personal development purposes only. They are complementary in nature and are not a substitute for medical, psychological, psychiatric, legal, or financial advice.

• Nothing said during a reading, session, or provided in any content should be relied upon as a diagnosis or treatment of any physical or mental health condition.
• If you are experiencing a medical or mental health crisis, please contact your GP, NHS 111, or in an emergency, 999.
• We do not guarantee specific outcomes from any session, reading, or product.
• You must be 18 years or older to book a service or purchase a product from us. We do not knowingly provide services to anyone under 18.

4. Bookings & Payment

• Sessions and readings are booked and paid for in advance via Square or PayPal.
• Full payment is required at the time of booking unless otherwise agreed in writing.
• All prices are listed in GBP (£) and are inclusive of any applicable taxes unless stated otherwise.

5. Cancellations & Refunds

• You may cancel or reschedule a booked session free of charge with at least 24 hours’ notice before the scheduled start time.
• Cancellations or reschedule requests made with less than 24 hours’ notice are non-refundable, except at our discretion (e.g. genuine emergencies).
• No-shows are non-refundable.
• We reserve the right to cancel or reschedule a session at short notice (e.g. due to illness); in this case you will be offered a full refund or a rescheduled session at no extra cost.

6. Free Sessions for Survivors of Domestic Abuse

We offer one free session each month to survivors of coercive control as part of our community initiative. These sessions are offered at our discretion, are subject to availability, and may require a brief application or conversation beforehand. The same disclaimers in Section 3 apply — these sessions are not a substitute for professional therapeutic, medical, or legal support, and do not create any ongoing entitlement to future free sessions.

7. The Aurora Tarot Deck — Orders, Delivery & Returns

• Orders for the Aurora Tarot Deck are processed via our website using Square, and dispatched via Royal Mail.
• We aim to dispatch orders within 2 working days of payment being received.
• Delivery timeframes are estimates only and are not guaranteed.
• Faulty or damaged items: if your deck arrives damaged or faulty, contact us within 14 days of delivery at dawn@theauroralens.com with photos, and we will arrange a replacement or refund.
• Change of mind: as a UK-based online purchase, you generally have a 14-day right to cancel under the Consumer Contracts Regulations 2013, provided the item is unused, unopened, and in its original condition. You are responsible for return postage costs unless the item is faulty.
• This does not affect your statutory rights under the Consumer Rights Act 2015.

8. Wholesale Orders

Wholesale terms for the Aurora Tarot Deck are governed separately by individual wholesale agreements issued to trade buyers, and are not covered by these general Terms & Conditions.

9. Intellectual Property

All content on this website — including but not limited to text, images, the Aurora Tarot Deck artwork and card meanings, meditation scripts, and audio recordings — is the property of The Aurora Lens and may not be copied, reproduced, or distributed without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, The Aurora Lens shall not be liable for any indirect, incidental, or consequential loss arising from your use of our services, website, or products. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud, which cannot be excluded under UK law.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The version in force is the one published on this website at the time of your booking or purchase.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these terms can be sent to: dawn@theauroralens.com